Refund Policy

1. Subscription Services

Refunds for subscription-based services may be granted under the following circumstances:

• Extended Service Downtime: If our service is inaccessible for more than 24 consecutive hours due to technical failures on our end.
• Billing Discrepancies: If you were charged incorrectly due to a system error or payment processing glitch.
• Unauthorized Transactions: If a payment was made without your authorization (subject to verification and security review).
• Service Misrepresentation: If the service provided fundamentally differs from its description (evaluated on a case-by-case basis).

2. Credit-Based Services

For services operating on a credit or usage-based model:

• Unused Credits: Credits that remain unused may be eligible for a refund within 30 days of the purchase date.
• Technical Failures: If credits were deducted incorrectly due to platform errors, we will restore the credits or issue a refund.
• Quality Issues: If the service output fails to meet basic quality standards due to system faults.

3. One-Time Purchases

For single transactions or non-subscription purchases:

• Refund requests may be submitted within 14 days of purchase if the service was not delivered as promised.
• Digital products or services that have been successfully delivered and utilized are generally non-refundable.

1. How to Request a Refund

To initiate a refund request, please contact our support team with the following details:

• Your registered account email address
• Transaction ID or payment reference number
• Date of the purchase
• A detailed explanation of the reason for the refund
• Any supporting evidence (such as screenshots or error logs)

2. Review Timeline

Our team follows a structured review process:

• Acknowledgment: We will confirm receipt of your request within 2 business days.
• Investigation: We will investigate the issue and aim to complete our review within 5-7 business days.
• Decision: You will be notified of the final decision within 10 business days of your initial request.
• Processing: If approved, refunds are typically processed and credited within 3-5 business days.

3. Refund Methods

Approved refunds will be issued via:

• Original Payment Method: Refunds are generally returned to the same payment method used for the original transaction.
• Account Credit: In certain scenarios, we may offer account credit as an alternative to a monetary refund.
• Alternative Arrangements: For specific cases, other refund methods may be considered at our discretion.

1. Force Majeure

In events of force majeure, such as natural disasters, global health emergencies, or other unforeseen crises, we may exercise discretion to offer special refund accommodations. Please reach out to us to discuss your specific situation.

2. Legal Compliance

If local laws in your jurisdiction mandate additional consumer protections or specific refund rights, those laws will supersede this policy. We are committed to full compliance with all applicable consumer protection regulations.

3. Subscription Cancellation

You retain the right to cancel your subscription at any time. Cancellations will become effective at the end of the current billing cycle. Unless the cancellation meets the criteria for a refund under this policy, no prorated refunds will be issued for the remainder of the billing period.

1. Internal Appeal

If your refund request is denied and you disagree with the decision, you may request a secondary review by a senior team member. Please provide any new information or documentation that may support your appeal.

2. Chargebacks

We strongly encourage you to contact us regarding any billing issues before initiating a chargeback with your bank or payment provider. Unjustified chargebacks may lead to account suspension and liability for additional fees.